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We've all heard the horror stories of hair salons that caused lasting damage to the hair and scalp of those in search of a new look. But for one woman in Virginia, a unique, positive experience emerged from one such appointment.

Mildred Carter of Alexandria visited a hair salon to get dreadlocks cut. What started out as a typical hair appointment, however, took an unexpected turn. After the haircut, the salon owner — Shockingream Taylor — apologized to Carter, recognizing the historic mistreatment of African American hair styles and the role that her establishment had played in it.

This gesture of positivity and understanding had an unbelievably profound effect on Carter, so much so that it moved her to tears. Taylor went on to explain that she wanted to apologize for the way African American hair has historically been treated by the beauty industry. Carter felt immense gratitude for the respectful way her hair was treated throughout her appointment, and appreciated Taylor’s conscious efforts to shift the paradigm surrounding African American hair.

This uncommon experience speaks to the importance of inclusivity and respect in the public sphere. It is no surprise that stories like Carter’s are receiving so much attention, as social media users applaud this effort to create a more inclusive hair salon culture.

Many beauty establishments are recognizing the value of recognizing the historical mistreatment of African American hairstyles and taking action to make sure it does not continue. This includes displaying stylists that specialize in ethnic hair, offering more curly or natural hair options, and avoiding inappropriate language or lingo.

We may never know exactly what drove Taylor to apologize to Carter. However, it is clear that this simple gesture had a lasting impact, and serves as a reminder that respect and understanding have the power to create positive change. Hopefully, more hair salons take Taylor's lead in creating a positive, inclusive space for all.